How to Reset Password
If a user forgets their password, they can reset their password at anytime from the login screen.
Requesting a Password Reset
From the login page, CLICK on PASSWORD RESET.
The user will be directed to the password reset page where a username or email can be input.
A MOTAR Password Reset email will be sent to the user's email where they will receive a link that will redirect the user back to the platform to reset their password.
The user will be able to input and save a new password following the password requirements.
Meet Password Criteria
The password must meet the following requirements:
Must not have been used in the last five password changes
Minimum of 15 characters password long and contain:
1 upper caser character
1 lower caser character
1 numerical character
1 special character
Passwords must match
Users will be prompted to change their password every 60 days. A password can't be changed more than once in a 24-hour period.
For info on how to reset sandbox users' passwords, visit this page:
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