How to Reset Password
If a user forgets their password, they can reset their password at anytime from the login screen.
Last updated
If a user forgets their password, they can reset their password at anytime from the login screen.
Last updated
From the login page, CLICK on PASSWORD RESET.
The user will be directed to the password reset page where a username or email can be input.
A MOTAR Password Reset email will be sent to the user's email where they will receive a link that will redirect the user back to the platform to reset their password.
The user will be able to input and save a new password following the password requirements.
The password must meet the following requirements:
Must not have been used in the last five password changes
Minimum of 15 characters password long and contain:
1 upper caser character
1 lower caser character
1 numerical character
1 special character
Passwords must match
Users will be prompted to change their password every 60 days. A password can't be changed more than once in a 24-hour period.
For info on how to reset sandbox users' passwords, visit this page:
