Gov User Account Requests (with CAC)
Gov User Account Requests (with CAC)
Currently, to log in with a CAC, the computer cannot be connected to the AFNET.
LAUNCH motar.io from a supported web browser (Google Chrome or Safari) and SELECT the CAC button. DRAG the SLIDE TO LOGIN button.
One of the following will occur:
CAC Success
If a CAC has been previously associated with the user's account, the login process will continue as expected.
SELECT the CONTINUE TO MOTAR button to agree to the terms of MOTAR and be directed to MOTAR Portal.
CAC Email Not Recognized
If the email associated with the CAC is not recognized as a user in MOTAR, the screen will display a prompt asking the user if they have a MOTAR account.
SELECT the YES button if the user has a MOTAR account or SELECT the NO button if the user does not have a MOTAR account. Additional steps for both options can be found below.
Yes, the User does have a MOTAR Account
By selecting the YES button the user will be directed to log in with their MOTAR username and password. Their CAC will automatically be associated with their credentials upon logging into MOTAR.
POPULATE the USERNAME and PASSWORD fields. DRAG the SLIDE TO LOGIN button. SELECT the CONTINUE TO MOTAR button to agree to the terms of MOTAR and be directed to MOTAR Portal.
No, the User does not have a MOTAR Account
By selecting the NO icon the user will be directed to signup for an account. The platform will detect if their CAC is associated with a contractor or not. There are two paths from this point:
The user email address associated with the CAC is recognized.
If the email address is recognized, the user will not have to populate their email address in the signup form.
The email address associated with the CAC is not recognized.
If the email address is not recognized, the user will have to populate their email address in the signup form.
If the email address associated with the CAC was not recognized, POPULATE the EMAIL ADDRESS FIELD using the government email address associated with the user's CAC.
POPULATE all REQUIRED FIELDS on the signup form. SELECT the DONE button to submit the form. SELECT the CONTINUE TO MOTAR button to agree to the terms of MOTAR and be directed to MOTAR Portal.
Once logged in, the user will be directed to MOTAR Portal, with restricted access, until their profile is released from quarantine by a MOTAR administrator.
CAC Error
If MOTAR has an error recognizing the CAC used to log in, the user will receive an error log on the screen.
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